Terms and Conditions for the use of www.flightstore.co.uk
Unwanted items returned for a refund.
Flightstore will accept any product back that is unused and in their original undamaged packaging up to 30 days after purchase. You are free to inspect the goods, and in the case of clothing try them on for size, to make sure they meet with your requirements but products cannot be “Used first” and then sent back as unwanted.
If a product is returned to us as unwanted but is not in 100% resaleable condition then the customer will be returned the product at our cost on such occasions
This does NOT include DVD’s or Software which cannot be returned for a refund when the seal has been broken or the package opened.
Please note when buying more than one quantity of exactly the same item only one item can be opened. for example if you are buying 3 x size 16" shirts we only accept one opened one back and the other two still unopened.
Please note: When returning goods to us it is the customer’s duty to ensure the goods are sent on an insured service. Flightstore are not liable for lost parcels when returned to us. No refund can be given unless we receive your returned goods.
Faulty goods will be replaced immediately within 28 days of purchase. After that perio but still within the manufacturer’s warranty faulty items will be replaced or repaired at our discretion. All products purchased from Flightstore Pilot Shop are guaranteed for a minimum of 12 months where no manufacturer’s warranties apply.
Faulty goods can only be replaced with the same product.
If a product is assessed as being damaged by the customer Flightstore will first approach the manufacturer to get permission to replace or repair the product under warranty. This does not affect your statutory rights.
Goods Returns Proceedure
Customers should log into their customer account and submit a return request which is automatically emailed to both the customer and the Flightstore on completion
You can if wish also print a returns form for one or more items of an order which you complete and post back to us with the item(s) you wish to return
Flightstore will despatch your order the same working day, Monday To Friday excluding UK bank holidays if we receive your order before 3pm.
If for any reason we cannot despatch your order within this time period we will contact you immediately to inform you of the new despatch date, if this doesn't suit you, you may cancel your order.
In the event that we can only supply part of your order we will split your order and only debit the payment from items we can despatch.
Flightstore use a variety of delivery services which you can select from at the checkout stage. From 1st Class mail to guaranteed and weekend deliveries through to international standard and express we can get your order to you in a fast and efficient way.
Loss or damage:
If goods are found to have been damaged in transit then they may be returned and a replacement, if requested and if available, will be despatched. If no replacement is available then monies will be refunded in full.
Claims for missing items or the non delivery of orders must be made within 28 days of the despatch date. All trackable orders will have a P.O.D. signature showing the delivery date and who signed for it.
Orders placed through mail order cannot be collected under UK law. This is to prevent fraud.