Unwanted items returned for a refund.
Flightstore will accept any product back that is unused and in their original undamaged packaging up to 30 days after purchase. You are free to inspect the goods, and in the case of clothing try them on for size, to make sure they meet with your requirements but products cannot be “Used first” and then sent back as unwanted.
If a product is returned to us as unwanted but is not in 100% resaleable condition then the customer will be returned the product at our cost on such occasions
This does NOT include DVD’s or Software which cannot be returned for a refund when the seal has been broken or the package opened.
Please note when buying more than one quantity of exactly the same item only one item can be opened. for example if you are buying 3 x size 16" shirts we only accept one opened one back and the other two still unopened.
Please note: When returning goods to us it is the customer’s duty to ensure the goods are sent on an insured service. Flightstore are not liable for lost parcels when returned to us. No refund can be given unless we receive your returned goods.
Faulty goods will be replaced immediately within 28 days of purchase. After that period but still within the manufacturer’s warranty faulty items will be replaced or repaired at our discretion. All products purchased from Flightstore Pilot Shop are guaranteed for a minimum of 12 months where no manufacturer’s warranties apply.
Faulty goods can only be replaced with the same product.
If a product is assessed as being damaged by the customer Flightstore will first approach the manufacturer to get permission to replace or repair the product under warranty. This does not affect your statutory rights.
Goods Returns Proceedure
Please return items to Flightstore 14, Leeds Road. Mirfield West Yorkshire WF14 0ET
Please include a copy of your sales receipt
Please state the reason for the return and instructions of what you require, ie: Straight Exchange, Exchange for another item or a refund.
We will then action your request within 3 working days
Alternatively you can contact Flightstor eon 01924 480777 to discuss ypur return