Our program starts in the Austrian Operations department where the crew is being briefed on and prepares the flight. After a walkaround of the 767 we join the pilots in the cockpit for the pre-flight preparations. They explain everything in detail.
Our program starts in the Austrian Operations department where the crew is being briefed on and prepares the flight. After a walkaround of the 767 we join the pilots in the cockpit for the pre-flight preparations. They explain everything in detail. During the flight we visit the cabin to learn more about the meal service and often the pilots jump in to explain what is going on with the aircraft, communications and more. In Toronto we visit the CN Tower with spectacular views of the city and the downtown Airport before returning to Vienna with further presentations by the pilots.As with most DVDs, we start off with a briefing for the flight to Toronto. After the briefing, we are taken on a walk around of the 767 which was well done by the Captain.
We then join the First Officer as he continues to perform his cockpit preparations such as paperwork and taking down the ATIS report. He also takes time to give us an explanation of the overhead panel and flight instruments both during the preparation and cruise phase of the flight. During the cruise we are again given added information on the 767 and ETOPS flying by the Captain and First Officer. Finally, on the return leg from Toronto, the F.O gives us more details on the pre-flight checks to be carried out on the 767. The final flight also features very nice views from the cockpit on takeoff, cruise and on landing back at Vienna.
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Flightstore will despatch your order the same working day, Monday To Friday excluding UK bank holidays if we receive your order before 3pm.
If for any reason we cannot despatch your order within this time period we will contact you immediately to inform you of the new despatch date, if this doesn't suit you, you may cancel your order.
In the event that we can only supply part of your order we will split your order and only debit the payment from items we can despatch.
Flightstore use a variety of delivery services which you can select from at the checkout stage. From 1st Class mail to guaranteed and weekend deliveries through to international standard and express we can get your order to you in a fast and efficient way.
Unwanted items returned for a refund.
Flightstore will accept any product back that is unused and in their original undamaged packaging up to 30 days after purchase. You are free to inspect the goods, and in the case of clothing try them on for size, to make sure they meet with your requirements but products cannot be “Used first” and then sent back as unwanted.
If a product is returned to us as unwanted but is not in 100% resaleable condition then the customer will be returned the product at our cost on such occasions
This does NOT include DVD’s or Software which cannot be returned for a refund when the seal has been broken or the package opened.
Please note when buying more than one quantity of exactly the same item only one item can be opened. for example if you are buying 3 x size 16" shirts we only accept one opened one back and the other two still unopened.
Please note: When returning goods to us it is the customer’s duty to ensure the goods are sent on an insured service. Flightstore are not liable for lost parcels when returned to us. No refund can be given unless we receive your returned goods.
Faulty goods will be replaced immediately within 28 days of purchase or refunded in full if required. After 28 days but still within the manufacturer’s warranty faulty items will be replaced or repaired at our discretion. All products purchased from Flightstore Pilot Shop are guaranteed for a minimum of 12 months where no manufacturer’s warranties apply.
Faulty goods can only be replaced with the same product.
If a product is assessed as being damaged by the customer Flightstore will first approach the manufacturer to get permission to replace or repair the product under warranty. This does not affect your statutory rights.
Goods Returns Proceedure
Please return items to Flightstore 14, Leeds Road. Mirfield West Yorkshire WF14 0ET
Please include a copy of your sales receipt
Please state the reason for the return and instructions of what you require, ie: Straight Exchange, Exchange for another item or a refund.
We will then action your request within 3 working days
Alternatively you can contact Flightstor eon 01924 480777 to discuss your return